Making a Purchase

Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished making your selections, proceed to either “view cart” or “checkout” and follow the online instructions. From there you will be asked for a few details that we need to be able to satisfy the order.

Shipping and Handling

We aim to dispatch your order within 48hrs of receipt. Delivery is then made generally within 24hrs. If on any rare occasion we are out of stock on any of the items you will be notified accordingly by email giving you a time frame for delivery or the opportunity to cancel your order if you would rather not wait. Our carriage charge is £9.00 including VAT for all orders under £75.00 including VAT. Orders of £75.00 and over including VAT, carriage is free of charge to all UK Destinations. We are currently unable to dispatch goods outside of the UK at this time.

Tax Charges

All prices in our store are inclusive of VAT at the rate applicable on that day.

Credit Card Security

Payment is provided securely online by Stripe. You DO NOT need a Stripe account to pay by credit debit card.
All transaction information passed between our site and Stripe is encrypted. No cardholder information is ever passed unencrypted. You can be completely secure in the knowledge that nothing you pass to Stripe servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.


We want you to be delighted with the products you purchase from us. All our products come with a 14 day money-back guarantee. If you feel they are unsuitable in any way, simply return the item(s) to us, in un-used and resalable condition with the original packaging, for swift refund. Please note, that unless the goods are found to be faulty we will not refund the return carriage charge. All products also carry a full 12 month guarantee against defects. We will replace, repair or refund any item which proves defective within 12 months of the original purchase. Your existing consumer statutory rights in the UK are not affected by these conditions.

Privacy Policy

ArcWare Architectural Limited ( do not disclose buyers’ information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.